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FAQ
How Can I Order?
You may place your order through our website or any of our social media platforms. Please note that your order will be confirmed upon receipt of payment.
Do you ship internationally?
Yes, we offer international shipping at a fixed rate of
How do I return or exchange my order?
Items may only be returned or exchanged in the event of a defect in the jewelry or if an incorrect order was delivered.
Earrings cannot be returned due to hygiene reasons.
How Do I Know If My Order Went Through?
An email confirmation will be sent when an order is placed through our website. For orders placed via our social media platforms, please note that payment is required to validate the order. If you do not receive a confirmation, kindly contact our customer care team for assistance and to verify the status of your order.
Can I Cancel My Order?
Orders should be cancelled within 3-5 hours after they have been placed.
How do I cancel my order ?
Kindly reach out to us to help you start the order cancellation process
What are your pieces made of ?
We work with a wide range of materials ranging from stainless steel and brass to hig end materials like solid gold, sterling silver and platinum. We also have a wide range of precious and semi-precious gemstones. All high end pieces come with authentication certificates
what is your payment methods?
Our website features an integrated payment system designed for convenience and accessibility. Alternatively, payments can be made via mobile money or bank transfer. Details for these payment options will be provided through direct messaging on any of our social media platforms.
Do you make custom made pieces and how do I place an order for one?
Yes, we offer custom jewelry services. Please contact us, and our team will be happy to assist you in creating your personalized pieces.
Do you have a warranty
We are dedicated to delivering high-quality, handcrafted jewelry designed to stand the test of time. To ensure your confidence in our craftsmanship, we offer a 1 year warranty from the date of original purchase, covering defects or issues arising from the workmanship of the piece.
Please note that our warranty does not cover lost items, normal wear and tear—such as scratches, tarnishing, or fading of metals and gemstones—damage due to improper care, including exposure to chemicals, water, or excessive force, or any modifications made by third parties outside of Niirvana